CVE-2007-3146: Zen Help Desk 2.1 stores sensitive information under the web root with insufficient access control, which allo

Routine

MEDIUM 5.0DOWNGRADE

CVE-2007-3146 is a medium-severity flaw (CVSS 5.0) affecting zen help desk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Zen Help Desk 2.1 stores sensitive information under the web root with insufficient access control, which allows remote attackers to download a database containing a password via a direct request for ZenHelpDesk.mdb.

Why this priority

No elevated risk signals yet

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	5.0 (Medium)
EPSS exploit chance	1.2% (top 31%)
CISA exploited list	No
Published	2007-06-11
Last modified	2026-06-16

Publisher (CNA): MITRE · Vendor: zen help desk software

Last updated 2026-06-16 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2007-06-11 18:30 UTCPublished CVE record published
2026-06-16 22:41 UTCUpdated Record last modified

zen help desk software zen help desk DOWNGRADE

Affected: 2.1

Fixed in: no fixed release known

Safe to downgrade to: a release before 2.1

1. Check installed version

apt-cache policy zen-help-desk || rpm -q zen-help-desk || zen-help-desk --version

2. No fixed release: DOWNGRADE to a release before 2.1 (Debian / Ubuntu)

apt-cache madison zen-help-desk sudo apt install zen-help-desk=<VERSION_BEFORE_2.1> sudo apt-mark hold zen-help-desk

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list zen-help-desk sudo dnf downgrade zen-help-desk-<VERSION_BEFORE_2.1> sudo dnf versionlock add zen-help-desk

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2007-3146?

zen help desk: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2007-3146 being exploited?

CVE-2007-3146 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2007-3146 affect?

CVE-2007-3146 affects zen help desk. Severity is medium (CVSS 5.0). Zen Help Desk 2.1 stores sensitive information under the web root with insufficient access control, which allows remote attackers to download a database containing a password via a direct request for ZenHelpDesk.mdb.

How urgent is CVE-2007-3146?

Priority 35/100. No elevated risk signals yet.

Related CVEs

CVE-2009-2604 HIGH 7.5 DOWNGRADE Multiple SQL injection vulnerabilities in adminlogin.asp in Zen Help Desk 2.1 allow remote attackers to execut

References

← Back to latest CVEs