CVE-2012-4972: Multiple cross-site scripting (XSS) vulnerabilities in Layton Helpbox 4.4.0 allow remote attackers to inject a

Routine

MEDIUM 4.3DOWNGRADE

CVE-2012-4972 is a medium-severity flaw (CVSS 4.3) affecting helpbox. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Multiple cross-site scripting (XSS) vulnerabilities in Layton Helpbox 4.4.0 allow remote attackers to inject arbitrary web script or HTML via the (1) sys_solution_id, (2) sys_requesttype_id, (3) sys_problem_desc, (4) sys_solution_desc, (5) sys_problemsummary, (6) usr_Action_testing, (7) usr_Escalation, or (8) usr_Additional_Resources parameter to writesolutionuser.asp or the (9) sys_solution_id parameter to deletesolution.asp.

Why this priority

No elevated risk signals yet

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	4.3 (Medium)
EPSS exploit chance	1.1% (top 33%)
CISA exploited list	No
Weakness	CWE-79
Published	2012-12-12
Last modified	2026-06-16

Publisher (CNA): MITRE · Vendor: layton technology

Last updated 2026-06-16 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2012-12-12 11:38 UTCPublished CVE record published
2026-06-16 23:45 UTCUpdated Record last modified

layton technology helpbox DOWNGRADE

Affected: 4.4.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 4.4.0

1. Check installed version

apt-cache policy helpbox || rpm -q helpbox || helpbox --version

2. No fixed release: DOWNGRADE to a release before 4.4.0 (Debian / Ubuntu)

apt-cache madison helpbox sudo apt install helpbox=<VERSION_BEFORE_4.4.0> sudo apt-mark hold helpbox

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list helpbox sudo dnf downgrade helpbox-<VERSION_BEFORE_4.4.0> sudo dnf versionlock add helpbox

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2012-4972?

helpbox: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2012-4972 being exploited?

CVE-2012-4972 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2012-4972 affect?

CVE-2012-4972 affects helpbox. Severity is medium (CVSS 4.3). Multiple cross-site scripting (XSS) vulnerabilities in Layton Helpbox 4.4.0 allow remote attackers to inject arbitrary web script or HTML via the (1) sys_solution_id, (2) sys_requesttype_id, (3) sys_problem_desc, (4) sys_solution_desc, (5)

How urgent is CVE-2012-4972?

Priority 32/100. No elevated risk signals yet.

Related CVEs

CVE-2012-4977 MEDIUM 5.0 DOWNGRADE Layton Helpbox 4.4.0 allows remote attackers to discover cleartext credentials for the login page by sniffing
CVE-2012-4976 MEDIUM 5.0 DOWNGRADE selectawasset.asp in Layton Helpbox 4.4.0 allows remote attackers to discover ODBC database credentials via an
CVE-2012-4975 MEDIUM 4.0 DOWNGRADE editrequestuser.asp in Layton Helpbox 4.4.0 allows remote authenticated users to change arbitrary support-tick
CVE-2012-4974 MEDIUM 6.5 DOWNGRADE Layton Helpbox 4.4.0 allows remote authenticated users to change the login context and gain privileges via a m
CVE-2012-4971 HIGH 7.5 DOWNGRADE Multiple SQL injection vulnerabilities in Layton Helpbox 4.4.0 allow remote attackers to execute arbitrary SQL

References

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