CVE-2013-2594: SQL injection vulnerability in reports/calldiary.php in Hornbill Supportworks ITSM 1.0.0 through 3.4.14 allows

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HIGH 7.5DOWNGRADE

CVE-2013-2594 is a high-severity flaw (CVSS 7.5) affecting supportworks itsm. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

SQL injection vulnerability in reports/calldiary.php in Hornbill Supportworks ITSM 1.0.0 through 3.4.14 allows remote attackers to execute arbitrary SQL commands via the callref parameter.

Why this priority

High severity
Public exploit reference

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	7.5 (High)
EPSS exploit chance	2.6% (top 15%)
CISA exploited list	No
Weakness	CWE-89
Published	2014-01-21
Last modified	2026-06-16

Publisher (CNA): MITRE · Vendor: hornbill

Last updated 2026-06-16 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2014-01-21 16:06 UTCPublished CVE record published
2026-06-16 23:53 UTCUpdated Record last modified

hornbill supportworks itsm DOWNGRADE

Affected: 1.0.0 · 3.4.14

Fixed in: no fixed release known

Safe to downgrade to: a release before 1.0.0

1. Check installed version

apt-cache policy supportworks-itsm || rpm -q supportworks-itsm || supportworks-itsm --version

2. No fixed release: DOWNGRADE to a release before 1.0.0 (Debian / Ubuntu)

apt-cache madison supportworks-itsm sudo apt install supportworks-itsm=<VERSION_BEFORE_1.0.0> sudo apt-mark hold supportworks-itsm

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list supportworks-itsm sudo dnf downgrade supportworks-itsm-<VERSION_BEFORE_1.0.0> sudo dnf versionlock add supportworks-itsm

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Public exploits and detection

Public code exists for this CVE. Treat unpatched systems as at risk, and only run PoCs in a lab.

Exploit-DB: Hornbill Supportworks ITSM 1.0.0 - SQL Injection

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2013-2594?

supportworks itsm: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2013-2594 being exploited?

CVE-2013-2594 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2013-2594 affect?

CVE-2013-2594 affects supportworks itsm. Severity is high (CVSS 7.5). SQL injection vulnerability in reports/calldiary.php in Hornbill Supportworks ITSM 1.0.0 through 3.4.14 allows remote attackers to execute arbitrary SQL commands via the callref parameter.

How urgent is CVE-2013-2594?

Priority 53/100. High severity; Public exploit reference

Software pages

PHP vulnerabilities

References

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