CVE-2013-2625: An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS ITSM before 3.2.3, 3.1.

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MEDIUM 6.5REMOTEWATCHLISTUPGRADEUPGRADEUPGRADE

CVE-2013-2625 is a medium-severity flaw (CVSS 6.5) affecting faq, otrs help desk, otrs itsm. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS ITSM before 3.2.3, 3.1.8, and 3.0.7, and FAQ before 2.2.3, 2.1.4, and 2.0.8. Access rights by the object linking mechanism is not verified

Why this priority

Remotely exploitable, no login, no user action
On your watchlist

A fixed release or distro patch exists.

Risk facts

CVSS score	6.5 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	1.3% (top 30%)
CISA exploited list	No
Weakness	CWE-269
Published	2019-11-27
Last modified	2026-06-16

Publisher (CNA): MITRE · Vendor: debian · opensuse · otrs

Last updated 2026-06-16 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2019-11-27 19:15 UTCPublished CVE record published
2026-06-16 23:53 UTCUpdated Record last modified

otrs faq UPGRADE

Affected: >= 2.0.0 and < 2.0.8 · >= 2.1.0 and < 2.1.4 · >= 2.2.0 and < 2.2.3

Fixed in: 2.0.8, 2.1.4, 2.2.3

Safe to downgrade to: a release before 2.0.0

1. Check installed version

apt-cache policy faq || rpm -q faq || faq --version

2. UPGRADE to 2.0.8 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade faq

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade faq

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

3. If no update is available yet, DOWNGRADE to a release before 2.0.0 (Debian / Ubuntu)

apt-cache madison faq sudo apt install faq=<VERSION_BEFORE_2.0.0> sudo apt-mark hold faq

3. If no update is available yet, DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list faq sudo dnf downgrade faq-<VERSION_BEFORE_2.0.0> sudo dnf versionlock add faq

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

otrs otrs help desk UPGRADE

Affected: >= 3.0.0 and < 3.0.19 · >= 3.1.0 and < 3.1.14 · > 3.2.0 and < 3.2.4

Fixed in: 3.0.19, 3.1.14, 3.2.4

Safe to downgrade to: a release before 3.0.0

1. Check installed version

apt-cache policy otrs-help-desk || rpm -q otrs-help-desk || otrs-help-desk --version

2. UPGRADE to 3.0.19 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade otrs-help-desk

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade otrs-help-desk

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

3. If no update is available yet, DOWNGRADE to a release before 3.0.0 (Debian / Ubuntu)

apt-cache madison otrs-help-desk sudo apt install otrs-help-desk=<VERSION_BEFORE_3.0.0> sudo apt-mark hold otrs-help-desk

3. If no update is available yet, DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list otrs-help-desk sudo dnf downgrade otrs-help-desk-<VERSION_BEFORE_3.0.0> sudo dnf versionlock add otrs-help-desk

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

otrs otrs itsm UPGRADE

Affected: >= 3.0.0 and < 3.0.7 · >= 3.1.0 and < 3.1.8 · >= 3.2.0 and < 3.2.3

Fixed in: 3.0.7, 3.1.8, 3.2.3

Safe to downgrade to: a release before 3.0.0

1. Check installed version

apt-cache policy otrs-itsm || rpm -q otrs-itsm || otrs-itsm --version

2. UPGRADE to 3.0.7 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade otrs-itsm

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade otrs-itsm

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

3. If no update is available yet, DOWNGRADE to a release before 3.0.0 (Debian / Ubuntu)

apt-cache madison otrs-itsm sudo apt install otrs-itsm=<VERSION_BEFORE_3.0.0> sudo apt-mark hold otrs-itsm

3. If no update is available yet, DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list otrs-itsm sudo dnf downgrade otrs-itsm-<VERSION_BEFORE_3.0.0> sudo dnf versionlock add otrs-itsm

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

debian debian linux MITIGATE

Affected: 8.0 · 9.0 · 10.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 8.0

Check your OS release

cat /etc/os-release; uname -r

Debian / Ubuntu

sudo apt update && sudo apt full-upgrade

RHEL / Amazon Linux / Fedora

sudo dnf upgrade --refresh

Windows

Install the latest cumulative update from Windows Update

If no patch exists yet

OS downgrades are not safe. Apply the vendor mitigation from the advisory and restrict exposure.

opensuse opensuse MITIGATE

Affected: 12.2 · 12.3

Fixed in: no fixed release known

Safe to downgrade to: a release before 12.2

Check your OS release

cat /etc/os-release; uname -r

Debian / Ubuntu

sudo apt update && sudo apt full-upgrade

RHEL / Amazon Linux / Fedora

sudo dnf upgrade --refresh

Windows

Install the latest cumulative update from Windows Update

If no patch exists yet

OS downgrades are not safe. Apply the vendor mitigation from the advisory and restrict exposure.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2013-2625?

faq: upgrade to 2.0.8, 2.1.4, 2.2.3; otrs help desk: upgrade to 3.0.19, 3.1.14, 3.2.4; otrs itsm: upgrade to 3.0.7, 3.1.8, 3.2.3. Exact commands for each OS are on this page.

Is CVE-2013-2625 being exploited?

CVE-2013-2625 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2013-2625 affect?

CVE-2013-2625 affects faq, otrs help desk, otrs itsm. Severity is medium (CVSS 6.5). An Access Bypass issue exists in OTRS Help Desk before 3.2.4, 3.1.14, and 3.0.19, OTRS ITSM before 3.2.3, 3.1.8, and 3.0.7, and FAQ before 2.2.3, 2.1.4, and 2.0.8. Access rights by the object linking mechanism is not verified

How urgent is CVE-2013-2625?

Priority 50/100. Remotely exploitable, no login, no user action; On your watchlist

Software pages

Debian vulnerabilities

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References

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