CVE-2013-6838: An unspecified Enghouse Interactive Professional Services "addon product" in Enghouse Interactive IVR Pro (VIP

This month

HIGH 10.0DOWNGRADE

CVE-2013-6838 is a high-severity flaw (CVSS 10.0) affecting ivr pro. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

An unspecified Enghouse Interactive Professional Services "addon product" in Enghouse Interactive IVR Pro (VIP2000) 9.0.3 (rel903), when using OpenVZ and fallback customization, uses the same SSH private key across different customers' installations, which allows remote attackers to gain privileges by leveraging knowledge of this key.

Why this priority

Critical severity

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	10.0 (High)
EPSS exploit chance	2.8% (top 13%)
CISA exploited list	No
Weakness	CWE-310
Published	2014-01-28
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: enghouseinteractive

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2014-01-28 00:55 UTCPublished CVE record published
2026-06-17 00:01 UTCUpdated Record last modified

enghouseinteractive ivr pro DOWNGRADE

Affected: 9.0.3

Fixed in: no fixed release known

Safe to downgrade to: a release before 9.0.3

1. Check installed version

apt-cache policy ivr-pro || rpm -q ivr-pro || ivr-pro --version

2. No fixed release: DOWNGRADE to a release before 9.0.3 (Debian / Ubuntu)

apt-cache madison ivr-pro sudo apt install ivr-pro=<VERSION_BEFORE_9.0.3> sudo apt-mark hold ivr-pro

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list ivr-pro sudo dnf downgrade ivr-pro-<VERSION_BEFORE_9.0.3> sudo dnf versionlock add ivr-pro

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2013-6838?

ivr pro: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2013-6838 being exploited?

CVE-2013-6838 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2013-6838 affect?

CVE-2013-6838 affects ivr pro. Severity is high (CVSS 10.0). An unspecified Enghouse Interactive Professional Services "addon product" in Enghouse Interactive IVR Pro (VIP2000) 9.0.3 (rel903), when using OpenVZ and fallback customization, uses the same SSH private key across different customers' inst

How urgent is CVE-2013-6838?

Priority 57/100. Critical severity

References

← Back to latest CVEs