CVE-2013-7191: Cross-site scripting (XSS) vulnerability in Tenmiles Helpdesk Pilot allows remote attackers to inject arbitrar

Routine

MEDIUM 4.3DOWNGRADE

CVE-2013-7191 is a medium-severity flaw (CVSS 4.3) affecting helpdesk pilot. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Cross-site scripting (XSS) vulnerability in Tenmiles Helpdesk Pilot allows remote attackers to inject arbitrary web script or HTML via the PATH_INFO to the default URI for a ticket.

Why this priority

Public exploit reference

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	4.3 (Medium)
EPSS exploit chance	1.2% (top 32%)
CISA exploited list	No
Weakness	CWE-79
Published	2013-12-21
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: tenmiles

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2013-12-21 00:55 UTCPublished CVE record published
2026-06-17 00:01 UTCUpdated Record last modified

tenmiles helpdesk pilot DOWNGRADE

Affected: all versions · 5.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 5.0

1. Check installed version

apt-cache policy helpdesk-pilot || rpm -q helpdesk-pilot || helpdesk-pilot --version

2. No fixed release: DOWNGRADE to a release before 5.0 (Debian / Ubuntu)

apt-cache madison helpdesk-pilot sudo apt install helpdesk-pilot=<VERSION_BEFORE_5.0> sudo apt-mark hold helpdesk-pilot

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list helpdesk-pilot sudo dnf downgrade helpdesk-pilot-<VERSION_BEFORE_5.0> sudo dnf versionlock add helpdesk-pilot

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2013-7191?

helpdesk pilot: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2013-7191 being exploited?

CVE-2013-7191 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2013-7191 affect?

CVE-2013-7191 affects helpdesk pilot. Severity is medium (CVSS 4.3). Cross-site scripting (XSS) vulnerability in Tenmiles Helpdesk Pilot allows remote attackers to inject arbitrary web script or HTML via the PATH_INFO to the default URI for a ticket.

How urgent is CVE-2013-7191?

Priority 37/100. Public exploit reference

References

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