CVE-2018-10197: There is a time-based blind SQL injection vulnerability in the Access Manager component before 9.18.040 and 10

Q: How do I fix CVE-2018-10197?

access manager: upgrade to 9.18.040, 10.18.040. Exact commands for each OS are on this page.

Q: Is CVE-2018-10197 being exploited?

CVE-2018-10197 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2018-10197 affect?

CVE-2018-10197 affects access manager. Severity is critical (CVSS 9.8). There is a time-based blind SQL injection vulnerability in the Access Manager component before 9.18.040 and 10.x before 10.18.040 in ELO ELOenterprise 9 and 10 and ELOprofessional 9 and 10 that makes it possible to read all database content

Q: How urgent is CVE-2018-10197?

Priority 61/100. Critical severity; Public exploit reference; Remotely exploitable, no login, no user action

This week

CRITICAL 9.8REMOTEUPGRADE

CVE-2018-10197 is a critical-severity flaw (CVSS 9.8) affecting access manager. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

There is a time-based blind SQL injection vulnerability in the Access Manager component before 9.18.040 and 10.x before 10.18.040 in ELO ELOenterprise 9 and 10 and ELOprofessional 9 and 10 that makes it possible to read all database content. The vulnerability exists in the ticket HTTP GET parameter. For example, one can succeed in reading the password hash of the administrator user in the "userdata" table from the "eloam" database.

Why this priority

Critical severity
Public exploit reference
Remotely exploitable, no login, no user action

A fixed release or distro patch exists.

Risk facts

CVSS score	9.8 (Critical)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	1.2% (top 32%)
CISA exploited list	No
Weakness	CWE-89
Published	2018-07-11
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: elo

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2018-07-11 16:29 UTCPublished CVE record published
2026-06-17 01:33 UTCUpdated Record last modified

elo access manager UPGRADE

Affected: < 9.18.040 · > 10.0.0 and < 10.18.040

Fixed in: 9.18.040, 10.18.040

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy access-manager || rpm -q access-manager || access-manager --version

2. UPGRADE to 9.18.040 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade access-manager

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade access-manager

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2018-10197?

access manager: upgrade to 9.18.040, 10.18.040. Exact commands for each OS are on this page.

Is CVE-2018-10197 being exploited?

CVE-2018-10197 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2018-10197 affect?

CVE-2018-10197 affects access manager. Severity is critical (CVSS 9.8). There is a time-based blind SQL injection vulnerability in the Access Manager component before 9.18.040 and 10.x before 10.18.040 in ELO ELOenterprise 9 and 10 and ELOprofessional 9 and 10 that makes it possible to read all database content

How urgent is CVE-2018-10197?

Priority 61/100. Critical severity; Public exploit reference; Remotely exploitable, no login, no user action

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References

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