CVE-2020-12684: XXE injection can occur in i-net Clear Reports 2019 19.0.287 (Designer), as used in i-net HelpDesk and other p

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CRITICAL 9.8REMOTEDOWNGRADE

CVE-2020-12684 is a critical-severity flaw (CVSS 9.8) affecting i-net clear reports. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

XXE injection can occur in i-net Clear Reports 2019 19.0.287 (Designer), as used in i-net HelpDesk and other products, when XML input containing a reference to an external entity is processed by a weakly configured XML parser.

Why this priority

Critical severity
Remotely exploitable, no login, no user action

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	9.8 (Critical)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	1.1% (top 34%)
CISA exploited list	No
Weakness	CWE-611
Published	2020-07-15
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: inetsoftware

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2020-07-15 20:15 UTCPublished CVE record published
2026-06-17 02:52 UTCUpdated Record last modified

inetsoftware i-net clear reports DOWNGRADE

Affected: 19.0.287

Fixed in: no fixed release known

Safe to downgrade to: a release before 19.0.287

1. Check installed version

apt-cache policy i-net-clear-reports || rpm -q i-net-clear-reports || i-net-clear-reports --version

2. No fixed release: DOWNGRADE to a release before 19.0.287 (Debian / Ubuntu)

apt-cache madison i-net-clear-reports sudo apt install i-net-clear-reports=<VERSION_BEFORE_19.0.287> sudo apt-mark hold i-net-clear-reports

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list i-net-clear-reports sudo dnf downgrade i-net-clear-reports-<VERSION_BEFORE_19.0.287> sudo dnf versionlock add i-net-clear-reports

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2020-12684?

i-net clear reports: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2020-12684 being exploited?

CVE-2020-12684 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2020-12684 affect?

CVE-2020-12684 affects i-net clear reports. Severity is critical (CVSS 9.8). XXE injection can occur in i-net Clear Reports 2019 19.0.287 (Designer), as used in i-net HelpDesk and other products, when XML input containing a reference to an external entity is processed by a weakly configured XML parser.

How urgent is CVE-2020-12684?

Priority 56/100. Critical severity; Remotely exploitable, no login, no user action

Related CVEs

CVE-2020-28150 MEDIUM 6.1 DOWNGRADE I-Net Software Clear Reports 20.10.136 web application accepts a user-controlled input that specifies a link t

References

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