CVE-2020-36926: SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that rev

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HIGH 7.5REMOTEDOWNGRADE

CVE-2020-36926 is a high-severity flaw (CVSS 7.5) affecting smartertrack. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

Why this priority

High severity
Public exploit reference
Remotely exploitable, no login, no user action

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	7.5 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	0.6% (top 52%)
CISA exploited list	No
Weakness	CWE-497
Published	2026-01-16
Last modified	2026-06-17

Publisher (CNA): VulnCheck · Vendor: smartertools

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2026-01-16 00:16 UTCPublished CVE record published
2026-06-17 03:16 UTCUpdated Record last modified

smartertools smartertrack DOWNGRADE

Affected: 10.0 · 14.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 10.0

1. Check installed version

apt-cache policy smartertrack || rpm -q smartertrack || smartertrack --version

2. No fixed release: DOWNGRADE to a release before 10.0 (Debian / Ubuntu)

apt-cache madison smartertrack sudo apt install smartertrack=<VERSION_BEFORE_10.0> sudo apt-mark hold smartertrack

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list smartertrack sudo dnf downgrade smartertrack-<VERSION_BEFORE_10.0> sudo dnf versionlock add smartertrack

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2020-36926?

smartertrack: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2020-36926 being exploited?

CVE-2020-36926 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2020-36926 affect?

CVE-2020-36926 affects smartertrack. Severity is high (CVSS 7.5). SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve ag

How urgent is CVE-2020-36926?

Priority 48/100. High severity; Public exploit reference; Remotely exploitable, no login, no user action

References

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