CVE-2022-31398: A cross-site scripting (XSS) vulnerability in /staff/tools/custom-fields of Helpdeskz v2.0.2 allows attackers

Routine

MEDIUM 4.8DOWNGRADE

CVE-2022-31398 is a medium-severity flaw (CVSS 4.8) affecting helpdeskz. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

A cross-site scripting (XSS) vulnerability in /staff/tools/custom-fields of Helpdeskz v2.0.2 allows attackers to execute arbitrary web scripts or HTML via a crafted payload injected into the email name field.

Why this priority

Public exploit reference

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	4.8 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	High
User interaction	Required
EPSS exploit chance	0.6% (top 53%)
CISA exploited list	No
Weakness	CWE-79
Published	2022-06-13
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: helpdeskz

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2022-06-13 13:15 UTCPublished CVE record published
2026-06-17 04:45 UTCUpdated Record last modified

helpdeskz helpdeskz DOWNGRADE

Affected: 2.0.2

Fixed in: no fixed release known

Safe to downgrade to: a release before 2.0.2

1. Check installed version

apt-cache policy helpdeskz || rpm -q helpdeskz || helpdeskz --version

2. No fixed release: DOWNGRADE to a release before 2.0.2 (Debian / Ubuntu)

apt-cache madison helpdeskz sudo apt install helpdeskz=<VERSION_BEFORE_2.0.2> sudo apt-mark hold helpdeskz

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list helpdeskz sudo dnf downgrade helpdeskz-<VERSION_BEFORE_2.0.2> sudo dnf versionlock add helpdeskz

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2022-31398?

helpdeskz: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2022-31398 being exploited?

CVE-2022-31398 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2022-31398 affect?

CVE-2022-31398 affects helpdeskz. Severity is medium (CVSS 4.8). A cross-site scripting (XSS) vulnerability in /staff/tools/custom-fields of Helpdeskz v2.0.2 allows attackers to execute arbitrary web scripts or HTML via a crafted payload injected into the email name field.

How urgent is CVE-2022-31398?

Priority 33/100. Public exploit reference

Related CVEs

CVE-2024-46226 MEDIUM 4.8 UPGRADE A stored cross site scripting (XSS) vulnerability in HelpDeskZ < v2.0.2 allows remote attackers to execute arb
CVE-2024-2078 MEDIUM 4.6 UPGRADE A Cross-Site Scripting (XSS) vulnerability has been found in HelpDeskZ affecting version 2.0.2 and earlier
CVE-2022-31400 MEDIUM 4.8 DOWNGRADE A cross-site scripting (XSS) vulnerability in /staff/setup/email-addresses of Helpdeskz v2.0.2 allows attacker
CVE-2020-26546 HIGH 7.5 DOWNGRADE An issue was discovered in HelpDeskZ 1.0.2

References

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