CVE-2023-38057: An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid a

Routine

MEDIUM 4.1UPGRADE

CVE-2023-38057 is a medium-severity flaw (CVSS 4.1) affecting survey. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.

Why this priority

No elevated risk signals yet

A fixed release or distro patch exists.

Risk facts

CVSS score	4.1 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	Required
EPSS exploit chance	0.4% (top 68%)
CISA exploited list	No
Weakness	CWE-20, CWE-79
Published	2023-07-24
Last modified	2026-06-17

Publisher (CNA): OTRS AG · Vendor: otrs

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2023-07-24 09:15 UTCPublished CVE record published
2026-06-17 06:09 UTCUpdated Record last modified

otrs survey UPGRADE

Affected: >= 6.0.0 and <= 6.0.22 · >= 7.0.0 and < 7.0.32 · >= 8.0.0 and < 8.0.13

Fixed in: 7.0.32, 8.0.13

Safe to downgrade to: a release before 6.0.0

1. Check installed version

apt-cache policy survey || rpm -q survey || survey --version

2. UPGRADE to 7.0.32 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade survey

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade survey

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

3. If no update is available yet, DOWNGRADE to a release before 6.0.0 (Debian / Ubuntu)

apt-cache madison survey sudo apt install survey=<VERSION_BEFORE_6.0.0> sudo apt-mark hold survey

3. If no update is available yet, DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list survey sudo dnf downgrade survey-<VERSION_BEFORE_6.0.0> sudo dnf versionlock add survey

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2023-38057?

survey: upgrade to 7.0.32, 8.0.13. Exact commands for each OS are on this page.

Is CVE-2023-38057 being exploited?

CVE-2023-38057 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2023-38057 affect?

CVE-2023-38057 affects survey. Severity is medium (CVSS 4.1). An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while readi

How urgent is CVE-2023-38057?

Priority 22/100. No elevated risk signals yet.

Related CVEs

CVE-2021-27852 CRITICAL 9.8 EXPLOITED UPGRADE Checkbox Survey Deserialization of Untrusted Data Vulnerability
CVE-2021-21434 LOW 3.5 UPGRADE Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface

References

← Back to latest CVEs