CVE-2023-42229: Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Directory Traversal

Q: How do I fix CVE-2023-42229?

helpdeskadvanced: upgrade to newer than 11.0.33. Exact commands for each OS are on this page.

Q: Is CVE-2023-42229 being exploited?

CVE-2023-42229 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2023-42229 affect?

CVE-2023-42229 affects helpdeskadvanced. Severity is medium (CVSS 6.5). Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Directory Traversal. Arbitrary files can be created on the system via authenticated SOAP requests to the WSConnector service.

Q: How urgent is CVE-2023-42229?

Priority 36/100. No elevated risk signals yet.

Routine

MEDIUM 6.5UPGRADE

CVE-2023-42229 is a medium-severity flaw (CVSS 6.5) affecting helpdeskadvanced. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Directory Traversal. Arbitrary files can be created on the system via authenticated SOAP requests to the WSConnector service.

Why this priority

No elevated risk signals yet

A fixed release or distro patch exists.

Risk facts

CVSS score	6.5 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	None
EPSS exploit chance	0.7% (top 46%)
CISA exploited list	No
Weakness	CWE-22
Published	2025-01-13
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: zucchetti

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-01-13 22:15 UTCPublished CVE record published
2026-06-17 06:23 UTCUpdated Record last modified

zucchetti helpdeskadvanced UPGRADE

Affected: <= 11.0.33

Fixed in: newer than 11.0.33

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy helpdeskadvanced || rpm -q helpdeskadvanced || helpdeskadvanced --version

2. UPGRADE to newer than 11.0.33 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade helpdeskadvanced

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade helpdeskadvanced

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2023-42229?

helpdeskadvanced: upgrade to newer than 11.0.33. Exact commands for each OS are on this page.

Is CVE-2023-42229 being exploited?

CVE-2023-42229 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2023-42229 affect?

CVE-2023-42229 affects helpdeskadvanced. Severity is medium (CVSS 6.5). Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Directory Traversal. Arbitrary files can be created on the system via authenticated SOAP requests to the WSConnector service.

How urgent is CVE-2023-42229?

Priority 36/100. No elevated risk signals yet.

Related CVEs

CVE-2023-42234 MEDIUM 5.4 UPGRADE Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Cross Site Request Forgery (CSRF) via the
CVE-2023-42233 MEDIUM 6.1 UPGRADE Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Cross Site Scripting (XSS) via the Filter/
CVE-2023-42232 HIGH 7.5 UPGRADE Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Directory Traversal via the Navigator/Inde
CVE-2023-42231 HIGH 8.1 UPGRADE Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Incorrect Access Control
CVE-2023-42230 MEDIUM 6.1 UPGRADE Pat Infinite Solutions HelpdeskAdvanced <= 11.0.33 is vulnerable to Cross Site Scripting (XSS) via the WSCView

References

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