CVE-2023-49545: A directory listing vulnerability in Customer Support System v1 allows attackers to list directories and sensi

This week

HIGH 7.5REMOTEDOWNGRADE

CVE-2023-49545 is a high-severity flaw (CVSS 7.5) affecting customer support system. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

A directory listing vulnerability in Customer Support System v1 allows attackers to list directories and sensitive files within the application without requiring authorization.

Why this priority

High severity
Public exploit reference
Remotely exploitable, no login, no user action

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	7.5 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	0.8% (top 44%)
CISA exploited list	No
Weakness	CWE-284
Published	2024-03-01
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: oretnom23

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2024-03-01 22:15 UTCPublished CVE record published
2026-06-17 06:36 UTCUpdated Record last modified

oretnom23 customer support system DOWNGRADE

Affected: 1.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 1.0

1. Check installed version

apt-cache policy customer-support-system || rpm -q customer-support-system || customer-support-system --version

2. No fixed release: DOWNGRADE to a release before 1.0 (Debian / Ubuntu)

apt-cache madison customer-support-system sudo apt install customer-support-system=<VERSION_BEFORE_1.0> sudo apt-mark hold customer-support-system

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list customer-support-system sudo dnf downgrade customer-support-system-<VERSION_BEFORE_1.0> sudo dnf versionlock add customer-support-system

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2023-49545?

customer support system: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2023-49545 being exploited?

CVE-2023-49545 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2023-49545 affect?

CVE-2023-49545 affects customer support system. Severity is high (CVSS 7.5). A directory listing vulnerability in Customer Support System v1 allows attackers to list directories and sensitive files within the application without requiring authorization.

How urgent is CVE-2023-49545?

Priority 50/100. High severity; Public exploit reference; Remotely exploitable, no login, no user action

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References

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