CVE-2024-51377: An issue in Ladybird Web Solution Faveo Helpdesk & Servicedesk (On-Premise and Cloud) 9.2.0 allows a remote at

Routine

MEDIUM 5.4DOWNGRADE

CVE-2024-51377 is a medium-severity flaw (CVSS 5.4) affecting faveo helpdesk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

An issue in Ladybird Web Solution Faveo Helpdesk & Servicedesk (On-Premise and Cloud) 9.2.0 allows a remote attacker to execute arbitrary code via the Subject and Identifier fields

Why this priority

Public exploit reference

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	5.4 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	Required
EPSS exploit chance	0.5% (top 59%)
CISA exploited list	No
Weakness	CWE-79
Published	2024-11-01
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: ladybirdweb

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2024-11-01 16:15 UTCPublished CVE record published
2026-06-17 08:05 UTCUpdated Record last modified

ladybirdweb faveo helpdesk DOWNGRADE

Affected: 9.2.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 9.2.0

1. Check installed version

apt-cache policy faveo-helpdesk || rpm -q faveo-helpdesk || faveo-helpdesk --version

2. No fixed release: DOWNGRADE to a release before 9.2.0 (Debian / Ubuntu)

apt-cache madison faveo-helpdesk sudo apt install faveo-helpdesk=<VERSION_BEFORE_9.2.0> sudo apt-mark hold faveo-helpdesk

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list faveo-helpdesk sudo dnf downgrade faveo-helpdesk-<VERSION_BEFORE_9.2.0> sudo dnf versionlock add faveo-helpdesk

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2024-51377?

faveo helpdesk: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2024-51377 being exploited?

CVE-2024-51377 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2024-51377 affect?

CVE-2024-51377 affects faveo helpdesk. Severity is medium (CVSS 5.4). An issue in Ladybird Web Solution Faveo Helpdesk & Servicedesk (On-Premise and Cloud) 9.2.0 allows a remote attacker to execute arbitrary code via the Subject and Identifier fields

How urgent is CVE-2024-51377?

Priority 34/100. Public exploit reference

References

← Back to latest CVEs