CVE-2025-30878: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Hel

Q: How do I fix CVE-2025-30878?

js help desk: upgrade to 2.9.3. Exact commands for each OS are on this page.

Q: Is CVE-2025-30878 being exploited?

CVE-2025-30878 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2025-30878 affect?

CVE-2025-30878 affects js help desk. Severity is high (CVSS 8.6). Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk js-support-ticket allows Path Traversal.This issue affects JS Help Desk: from n/a through <= 2.9.2.

Q: How urgent is CVE-2025-30878?

Priority 48/100. High severity; Remotely exploitable, no login, no user action

This month

HIGH 8.6REMOTEUPGRADE

CVE-2025-30878 is a high-severity flaw (CVSS 8.6) affecting js help desk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk js-support-ticket allows Path Traversal.This issue affects JS Help Desk: from n/a through <= 2.9.2.

Why this priority

High severity
Remotely exploitable, no login, no user action

A fixed release or distro patch exists.

Risk facts

CVSS score	8.6 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	0.6% (top 49%)
CISA exploited list	No
Weakness	CWE-22
Published	2025-04-01
Last modified	2026-06-17

Publisher (CNA): Patchstack · Vendor: joomsky

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-04-01 06:15 UTCPublished CVE record published
2026-06-17 09:09 UTCUpdated Record last modified

joomsky js help desk UPGRADE

Affected: < 2.9.3

Fixed in: 2.9.3

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy js-help-desk || rpm -q js-help-desk || js-help-desk --version

2. UPGRADE to 2.9.3 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade js-help-desk

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade js-help-desk

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2025-30878?

js help desk: upgrade to 2.9.3. Exact commands for each OS are on this page.

Is CVE-2025-30878 being exploited?

CVE-2025-30878 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2025-30878 affect?

CVE-2025-30878 affects js help desk. Severity is high (CVSS 8.6). Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk js-support-ticket allows Path Traversal.This issue affects JS Help Desk: from n/a through <= 2.9.2.

How urgent is CVE-2025-30878?

Priority 48/100. High severity; Remotely exploitable, no login, no user action

Related CVEs

CVE-2025-30901 HIGH 8.1 UPGRADE Improper Control of Filename for Include/Require Statement in PHP Program ('PHP Remote File Inclusion') vulner
CVE-2025-30886 CRITICAL 9.3 UPGRADE Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') vulnerability in JoomSky
CVE-2025-30882 HIGH 7.5 UPGRADE Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Hel
CVE-2025-30880 HIGH 7.5 UPGRADE Missing Authorization vulnerability in JoomSky JS Help Desk js-support-ticket allows Exploiting Incorrectly Co
CVE-2024-51670 MEDIUM 5.9 UPGRADE Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability in JoomSky

References

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