CVE-2026-3278: Improper neutralization of input during web page generation ('cross-site scripting') vulnerability in OpenText

Routine

MEDIUM 6.1DOWNGRADE

CVE-2026-3278 is a medium-severity flaw (CVSS 6.1) affecting zenworks service desk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Improper neutralization of input during web page generation ('cross-site scripting') vulnerability in OpenText™ ZENworks Service Desk allows Cross-Site Scripting (XSS). The vulnerability could allow an attacker to execute arbitrary JavaScript leading to unauthorized actions on behalf of the user.This issue affects ZENworks Service Desk: 25.2, 25.3.

Why this priority

No elevated risk signals yet

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	6.1 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	Required
EPSS exploit chance	0.1% (top 96%)
CISA exploited list	No
Weakness	CWE-79
Published	2026-03-18
Last modified	2026-06-17

Publisher (CNA): OpenText · Vendor: opentext

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2026-03-18 14:16 UTCPublished CVE record published
2026-06-17 10:43 UTCUpdated Record last modified

opentext zenworks service desk DOWNGRADE

Affected: 25.2 · 25.3

Fixed in: no fixed release known

Safe to downgrade to: a release before 25.2

1. Check installed version

apt-cache policy zenworks-service-desk || rpm -q zenworks-service-desk || zenworks-service-desk --version

2. No fixed release: DOWNGRADE to a release before 25.2 (Debian / Ubuntu)

apt-cache madison zenworks-service-desk sudo apt install zenworks-service-desk=<VERSION_BEFORE_25.2> sudo apt-mark hold zenworks-service-desk

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list zenworks-service-desk sudo dnf downgrade zenworks-service-desk-<VERSION_BEFORE_25.2> sudo dnf versionlock add zenworks-service-desk

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2026-3278?

zenworks service desk: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2026-3278 being exploited?

CVE-2026-3278 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2026-3278 affect?

CVE-2026-3278 affects zenworks service desk. Severity is medium (CVSS 6.1). Improper neutralization of input during web page generation ('cross-site scripting') vulnerability in OpenText™ ZENworks Service Desk allows Cross-Site Scripting (XSS). The vulnerability could allow an attacker to execute arbitrary JavaScri

How urgent is CVE-2026-3278?

Priority 22/100. No elevated risk signals yet.

References

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