CVE-2004-2602: PHP remote file inclusion vulnerability in UberTec Help Center Live (HCL) before 1.2.7 allows remote attackers

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MEDIUM 6.8DOWNGRADE

CVE-2004-2602 is a medium-severity flaw (CVSS 6.8) affecting help center live. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

PHP remote file inclusion vulnerability in UberTec Help Center Live (HCL) before 1.2.7 allows remote attackers to execute arbitrary PHP code via a URL in the HCL_path parameter to pipe.php.

Why this priority

Public exploit reference

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	6.8 (Medium)
EPSS exploit chance	1.9% (top 20%)
CISA exploited list	No
Published	2004-12-31
Last modified	2026-06-16

Publisher (CNA): MITRE · Vendor: ubertec

Last updated 2026-06-16 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2004-12-31 05:00 UTCPublished CVE record published
2026-06-16 22:09 UTCUpdated Record last modified

ubertec help center live DOWNGRADE

Affected: 1.1 · 1.2.0 · 1.2.1 · 1.2.2 · 1.2.3 · 1.2.4 · 1.2.5 · 1.2.6

Fixed in: no fixed release known

Safe to downgrade to: a release before 1.1

1. Check installed version

apt-cache policy help-center-live || rpm -q help-center-live || help-center-live --version

2. No fixed release: DOWNGRADE to a release before 1.1 (Debian / Ubuntu)

apt-cache madison help-center-live sudo apt install help-center-live=<VERSION_BEFORE_1.1> sudo apt-mark hold help-center-live

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list help-center-live sudo dnf downgrade help-center-live-<VERSION_BEFORE_1.1> sudo dnf versionlock add help-center-live

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2004-2602?

help center live: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2004-2602 being exploited?

CVE-2004-2602 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2004-2602 affect?

CVE-2004-2602 affects help center live. Severity is medium (CVSS 6.8). PHP remote file inclusion vulnerability in UberTec Help Center Live (HCL) before 1.2.7 allows remote attackers to execute arbitrary PHP code via a URL in the HCL_path parameter to pipe.php.

How urgent is CVE-2004-2602?

Priority 49/100. Public exploit reference

Software pages

PHP vulnerabilities

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References

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