CVE-2009-1261: Multiple cross-site scripting (XSS) vulnerabilities in Web Help Desk 9.1.22 (evaluation version) allow remote

Routine

MEDIUM 4.3DOWNGRADE

CVE-2009-1261 is a medium-severity flaw (CVSS 4.3) affecting web help desk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Multiple cross-site scripting (XSS) vulnerabilities in Web Help Desk 9.1.22 (evaluation version) allow remote attackers to inject arbitrary web script or HTML via the (1) Report Name, (2) Asset No., and (3) Full Name fields in a Models action. NOTE: the provenance of this information is unknown; the details are obtained solely from third party information.

Why this priority

No elevated risk signals yet

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	4.3 (Medium)
EPSS exploit chance	1.2% (top 31%)
CISA exploited list	No
Weakness	CWE-79
Published	2009-04-07
Last modified	2026-06-16

Publisher (CNA): MITRE · Vendor: webhelpdesk

Last updated 2026-06-16 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2009-04-07 23:30 UTCPublished CVE record published
2026-06-16 23:06 UTCUpdated Record last modified

webhelpdesk web help desk DOWNGRADE

Affected: 9.1.22

Fixed in: no fixed release known

Safe to downgrade to: a release before 9.1.22

1. Check installed version

apt-cache policy web-help-desk || rpm -q web-help-desk || web-help-desk --version

2. No fixed release: DOWNGRADE to a release before 9.1.22 (Debian / Ubuntu)

apt-cache madison web-help-desk sudo apt install web-help-desk=<VERSION_BEFORE_9.1.22> sudo apt-mark hold web-help-desk

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list web-help-desk sudo dnf downgrade web-help-desk-<VERSION_BEFORE_9.1.22> sudo dnf versionlock add web-help-desk

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2009-1261?

web help desk: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2009-1261 being exploited?

CVE-2009-1261 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2009-1261 affect?

CVE-2009-1261 affects web help desk. Severity is medium (CVSS 4.3). Multiple cross-site scripting (XSS) vulnerabilities in Web Help Desk 9.1.22 (evaluation version) allow remote attackers to inject arbitrary web script or HTML via the (1) Report Name, (2) Asset No., and (3) Full Name fields in a Models acti

How urgent is CVE-2009-1261?

Priority 32/100. No elevated risk signals yet.

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References

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