CVE-2016-10086: RESTful web services in CA Service Desk Manager 12.9 and CA Service Desk Management 14.1 might allow remote au

This month

HIGH 8.1DOWNGRADEDOWNGRADE

CVE-2016-10086 is a high-severity flaw (CVSS 8.1) affecting service desk management, service desk manager. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

RESTful web services in CA Service Desk Manager 12.9 and CA Service Desk Management 14.1 might allow remote authenticated users to read or modify task information by leveraging incorrect permissions applied to a RESTful request.

Why this priority

High severity

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	8.1 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	None
EPSS exploit chance	1.6% (top 25%)
CISA exploited list	No
Weakness	CWE-264
Published	2017-01-18
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: ca

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2017-01-18 22:59 UTCPublished CVE record published
2026-06-17 00:39 UTCUpdated Record last modified

ca service desk management DOWNGRADE

Affected: 14.1

Fixed in: no fixed release known

Safe to downgrade to: a release before 14.1

1. Check installed version

apt-cache policy service-desk-management || rpm -q service-desk-management || service-desk-management --version

2. No fixed release: DOWNGRADE to a release before 14.1 (Debian / Ubuntu)

apt-cache madison service-desk-management sudo apt install service-desk-management=<VERSION_BEFORE_14.1> sudo apt-mark hold service-desk-management

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list service-desk-management sudo dnf downgrade service-desk-management-<VERSION_BEFORE_14.1> sudo dnf versionlock add service-desk-management

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

ca service desk manager DOWNGRADE

Affected: 12.9

Fixed in: no fixed release known

Safe to downgrade to: a release before 12.9

1. Check installed version

apt-cache policy service-desk-manager || rpm -q service-desk-manager || service-desk-manager --version

2. No fixed release: DOWNGRADE to a release before 12.9 (Debian / Ubuntu)

apt-cache madison service-desk-manager sudo apt install service-desk-manager=<VERSION_BEFORE_12.9> sudo apt-mark hold service-desk-manager

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list service-desk-manager sudo dnf downgrade service-desk-manager-<VERSION_BEFORE_12.9> sudo dnf versionlock add service-desk-manager

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2016-10086?

service desk management: downgrade or apply the listed mitigation; service desk manager: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2016-10086 being exploited?

CVE-2016-10086 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2016-10086 affect?

CVE-2016-10086 affects service desk management, service desk manager. Severity is high (CVSS 8.1). RESTful web services in CA Service Desk Manager 12.9 and CA Service Desk Management 14.1 might allow remote authenticated users to read or modify task information by leveraging incorrect permissions applied to a RESTful request.

How urgent is CVE-2016-10086?

Priority 47/100. High severity

References

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