CVE-2017-20109: A vulnerability classified as problematic was found in Teleopti WFM up to 7.1.0

Routine

MEDIUM 4.3UPGRADE

CVE-2017-20109 is a medium-severity flaw (CVSS 4.3) affecting teleopti workforce management. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

A vulnerability classified as problematic was found in Teleopti WFM up to 7.1.0. Affected by this vulnerability is an unknown functionality of the file /TeleoptiWFM/Administration/GetOneTenant of the component Administration. The manipulation leads to information disclosure (Credentials). The attack can be launched remotely. The exploit has been disclosed to the public and may be used. It is recommended to apply a patch to fix this issue.

Why this priority

Public exploit reference

A fixed release or distro patch exists.

Risk facts

CVSS score	4.3 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	None
EPSS exploit chance	0.6% (top 53%)
CISA exploited list	No
Weakness	CWE-200, CWE-319
Published	2022-06-29
Last modified	2026-06-17

Publisher (CNA): VulDB · Vendor: calabrio

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2022-06-29 07:15 UTCPublished CVE record published
2026-06-17 01:15 UTCUpdated Record last modified

calabrio teleopti workforce management UPGRADE

Affected: >= 6.9 and <= 7.1.0

Fixed in: newer than 7.1.0

Safe to downgrade to: a release before 6.9

1. Check installed version

apt-cache policy teleopti-workforce-management || rpm -q teleopti-workforce-management || teleopti-workforce-management --version

2. UPGRADE to newer than 7.1.0 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade teleopti-workforce-management

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade teleopti-workforce-management

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

3. If no update is available yet, DOWNGRADE to a release before 6.9 (Debian / Ubuntu)

apt-cache madison teleopti-workforce-management sudo apt install teleopti-workforce-management=<VERSION_BEFORE_6.9> sudo apt-mark hold teleopti-workforce-management

3. If no update is available yet, DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list teleopti-workforce-management sudo dnf downgrade teleopti-workforce-management-<VERSION_BEFORE_6.9> sudo dnf versionlock add teleopti-workforce-management

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2017-20109?

teleopti workforce management: upgrade to newer than 7.1.0. Exact commands for each OS are on this page.

Is CVE-2017-20109 being exploited?

CVE-2017-20109 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2017-20109 affect?

CVE-2017-20109 affects teleopti workforce management. Severity is medium (CVSS 4.3). A vulnerability classified as problematic was found in Teleopti WFM up to 7.1.0. Affected by this vulnerability is an unknown functionality of the file /TeleoptiWFM/Administration/GetOneTenant of the component Administration. The manipulati

How urgent is CVE-2017-20109?

Priority 32/100. Public exploit reference

Related CVEs

CVE-2017-20111 HIGH 7.3 DOWNGRADE A vulnerability, which was classified as critical, was found in Teleopti WFM 7.1.0
CVE-2017-20110 MEDIUM 4.3 UPGRADE A vulnerability, which was classified as problematic, has been found in Teleopti WFM up to 7.1.0

References

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