CVE-2017-20111: A vulnerability, which was classified as critical, was found in Teleopti WFM 7.1.0

This week

HIGH 7.3REMOTEDOWNGRADE

CVE-2017-20111 is a high-severity flaw (CVSS 7.3) affecting teleopti workforce management. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

A vulnerability, which was classified as critical, was found in Teleopti WFM 7.1.0. This affects an unknown part of the component Administration. The manipulation leads to improper privilege management. It is possible to initiate the attack remotely. The exploit has been disclosed to the public and may be used. It is recommended to apply a patch to fix this issue.

Why this priority

High severity
Public exploit reference
Remotely exploitable, no login, no user action

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	7.3 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	1.1% (top 35%)
CISA exploited list	No
Weakness	CWE-269
Published	2022-06-29
Last modified	2026-06-17

Publisher (CNA): VulDB · Vendor: calabrio

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2022-06-29 07:15 UTCPublished CVE record published
2026-06-17 01:15 UTCUpdated Record last modified

calabrio teleopti workforce management DOWNGRADE

Affected: 7.1.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 7.1.0

1. Check installed version

apt-cache policy teleopti-workforce-management || rpm -q teleopti-workforce-management || teleopti-workforce-management --version

2. No fixed release: DOWNGRADE to a release before 7.1.0 (Debian / Ubuntu)

apt-cache madison teleopti-workforce-management sudo apt install teleopti-workforce-management=<VERSION_BEFORE_7.1.0> sudo apt-mark hold teleopti-workforce-management

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list teleopti-workforce-management sudo dnf downgrade teleopti-workforce-management-<VERSION_BEFORE_7.1.0> sudo dnf versionlock add teleopti-workforce-management

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2017-20111?

teleopti workforce management: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2017-20111 being exploited?

CVE-2017-20111 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2017-20111 affect?

CVE-2017-20111 affects teleopti workforce management. Severity is high (CVSS 7.3). A vulnerability, which was classified as critical, was found in Teleopti WFM 7.1.0. This affects an unknown part of the component Administration. The manipulation leads to improper privilege management. It is possible to initiate the attack

How urgent is CVE-2017-20111?

Priority 52/100. High severity; Public exploit reference; Remotely exploitable, no login, no user action

Related CVEs

CVE-2017-20110 MEDIUM 4.3 UPGRADE A vulnerability, which was classified as problematic, has been found in Teleopti WFM up to 7.1.0
CVE-2017-20109 MEDIUM 4.3 UPGRADE A vulnerability classified as problematic was found in Teleopti WFM up to 7.1.0

References

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