CVE-2021-33353: Directory Traversal vulnerability in Wyomind Help Desk Magento 2 extension v.1.3.6 and before fixed in v.1.3.7

Q: How do I fix CVE-2021-33353?

help desk: upgrade to 1.3.7. Exact commands for each OS are on this page.

Q: Is CVE-2021-33353 being exploited?

CVE-2021-33353 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2021-33353 affect?

CVE-2021-33353 affects help desk. Severity is critical (CVSS 9.8). Directory Traversal vulnerability in Wyomind Help Desk Magento 2 extension v.1.3.6 and before fixed in v.1.3.7 allows attacker to execute arbitrary code via the file attachment directory setting.

Q: How urgent is CVE-2021-33353?

Priority 65/100. Critical severity; Public exploit reference; Remotely exploitable, no login, no user action

This week

CRITICAL 9.8REMOTEUPGRADE

CVE-2021-33353 is a critical-severity flaw (CVSS 9.8) affecting help desk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Directory Traversal vulnerability in Wyomind Help Desk Magento 2 extension v.1.3.6 and before fixed in v.1.3.7 allows attacker to execute arbitrary code via the file attachment directory setting.

Why this priority

Critical severity
Public exploit reference
Remotely exploitable, no login, no user action

A fixed release or distro patch exists.

Risk facts

CVSS score	9.8 (Critical)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	2.2% (top 18%)
CISA exploited list	No
Weakness	CWE-22
Published	2023-03-08
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: wyomind

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2023-03-08 22:15 UTCPublished CVE record published
2026-06-17 03:54 UTCUpdated Record last modified

wyomind help desk UPGRADE

Affected: < 1.3.7

Fixed in: 1.3.7

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy help-desk || rpm -q help-desk || help-desk --version

2. UPGRADE to 1.3.7 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade help-desk

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade help-desk

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2021-33353?

help desk: upgrade to 1.3.7. Exact commands for each OS are on this page.

Is CVE-2021-33353 being exploited?

CVE-2021-33353 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2021-33353 affect?

CVE-2021-33353 affects help desk. Severity is critical (CVSS 9.8). Directory Traversal vulnerability in Wyomind Help Desk Magento 2 extension v.1.3.6 and before fixed in v.1.3.7 allows attacker to execute arbitrary code via the file attachment directory setting.

How urgent is CVE-2021-33353?

Priority 65/100. Critical severity; Public exploit reference; Remotely exploitable, no login, no user action

Software pages

Magento vulnerabilities

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CVE-2022-40324 MEDIUM 6.1 UPGRADE SysAid Help Desk before 22.1.65 allows XSS via the Linked SRs field, aka FR# 67258.
CVE-2022-40323 MEDIUM 6.1 UPGRADE SysAid Help Desk before 22.1.65 allows XSS in the Password Services module, aka FR# 67241.
CVE-2022-40322 MEDIUM 6.1 UPGRADE SysAid Help Desk before 22.1.65 allows XSS, aka FR# 66542 and 65579.
CVE-2021-33352 CRITICAL 9.8 UPGRADE An issue in Wyomind Help Desk Magento 2 extension v.1.3.6 and before fixed in v.1.3.7 allows attacker to execu

References

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