CVE-2024-12171: The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escala

Q: How do I fix CVE-2024-12171?

wsdesk: upgrade to 3.2.7. Exact commands for each OS are on this page.

Q: Is CVE-2024-12171 being exploited?

CVE-2024-12171 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2024-12171 affect?

CVE-2024-12171 affects wsdesk. Severity is high (CVSS 8.8). The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. Thi

This month

HIGH 8.8UPGRADE

CVE-2024-12171 is a high-severity flaw (CVSS 8.8) affecting wsdesk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Why this priority

High severity

A fixed release or distro patch exists.

Risk facts

CVSS score	8.8 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	None
EPSS exploit chance	0.5% (top 57%)
CISA exploited list	No
Weakness	CWE-862
Published	2025-02-01
Last modified	2026-06-17

Publisher (CNA): Wordfence · Vendor: elula

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-02-01 04:15 UTCPublished CVE record published
2026-06-17 06:59 UTCUpdated Record last modified

elula wsdesk UPGRADE

Affected: < 3.2.7

Fixed in: 3.2.7

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy wsdesk || rpm -q wsdesk || wsdesk --version

2. UPGRADE to 3.2.7 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade wsdesk

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade wsdesk

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2024-12171?

wsdesk: upgrade to 3.2.7. Exact commands for each OS are on this page.

Is CVE-2024-12171 being exploited?

CVE-2024-12171 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2024-12171 affect?

CVE-2024-12171 affects wsdesk. Severity is high (CVSS 8.8). The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. Thi

How urgent is CVE-2024-12171?

Priority 42/100. High severity

Software pages

WordPress vulnerabilities

Related CVEs

CVE-2025-13534 MEDIUM 6.3 UPGRADE The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escala
CVE-2025-47658 CRITICAL 9.9 UPGRADE Unrestricted Upload of File with Dangerous Type vulnerability in ELEXtensions ELEX WordPress HelpDesk & Custom

References

← Back to latest CVEs