CVE-2025-13534: The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escala

Q: How do I fix CVE-2025-13534?

wsdesk: upgrade to 3.3.3. Exact commands for each OS are on this page.

Q: Is CVE-2025-13534 being exploited?

CVE-2025-13534 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2025-13534 affect?

CVE-2025-13534 affects wsdesk. Severity is medium (CVSS 6.3). The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action

Q: How urgent is CVE-2025-13534?

Priority 27/100. No elevated risk signals yet.

Routine

MEDIUM 6.3UPGRADE

CVE-2025-13534 is a medium-severity flaw (CVSS 6.3) affecting wsdesk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabil

Why this priority

No elevated risk signals yet

A fixed release or distro patch exists.

Risk facts

CVSS score	6.3 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	None
EPSS exploit chance	0.3% (top 81%)
CISA exploited list	No
Weakness	CWE-269
Published	2025-12-02
Last modified	2026-10-18

Publisher (CNA): Wordfence · Vendor: elula

Last updated 2026-10-18 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-12-02 09:15 UTCPublished CVE record published
2026-10-18 18:10 UTCUpdated Record last modified

elula wsdesk UPGRADE

Affected: < 3.3.3

Fixed in: 3.3.3

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy wsdesk || rpm -q wsdesk || wsdesk --version

2. UPGRADE to 3.3.3 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade wsdesk

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade wsdesk

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2025-13534?

wsdesk: upgrade to 3.3.3. Exact commands for each OS are on this page.

Is CVE-2025-13534 being exploited?

CVE-2025-13534 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2025-13534 affect?

CVE-2025-13534 affects wsdesk. Severity is medium (CVSS 6.3). The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action

How urgent is CVE-2025-13534?

Priority 27/100. No elevated risk signals yet.

Software pages

WordPress vulnerabilities

Related CVEs

CVE-2025-47658 CRITICAL 9.9 UPGRADE Unrestricted Upload of File with Dangerous Type vulnerability in ELEXtensions ELEX WordPress HelpDesk & Custom
CVE-2024-12171 HIGH 8.8 UPGRADE The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escala

References

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