CVE-2024-13606: The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Inf

Q: How do I fix CVE-2024-13606?

js help desk: upgrade to 2.8.9. Exact commands for each OS are on this page.

Q: Is CVE-2024-13606 being exploited?

CVE-2024-13606 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2024-13606 affect?

CVE-2024-13606 affects js help desk. Severity is high (CVSS 7.5). The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for

Q: How urgent is CVE-2024-13606?

Priority 41/100. High severity; Remotely exploitable, no login, no user action

This month

HIGH 7.5REMOTEUPGRADE

CVE-2024-13606 is a high-severity flaw (CVSS 7.5) affecting js help desk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Why this priority

High severity
Remotely exploitable, no login, no user action

A fixed release or distro patch exists.

Risk facts

CVSS score	7.5 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	0.4% (top 63%)
CISA exploited list	No
Weakness	CWE-200
Published	2025-02-13
Last modified	2026-06-17

Publisher (CNA): Wordfence · Vendor: wiselyhub

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-02-13 10:15 UTCPublished CVE record published
2026-06-17 07:02 UTCUpdated Record last modified

wiselyhub js help desk UPGRADE

Affected: < 2.8.9

Fixed in: 2.8.9

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy js-help-desk || rpm -q js-help-desk || js-help-desk --version

2. UPGRADE to 2.8.9 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade js-help-desk

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade js-help-desk

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2024-13606?

js help desk: upgrade to 2.8.9. Exact commands for each OS are on this page.

Is CVE-2024-13606 being exploited?

CVE-2024-13606 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2024-13606 affect?

CVE-2024-13606 affects js help desk. Severity is high (CVSS 7.5). The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for

How urgent is CVE-2024-13606?

Priority 41/100. High severity; Remotely exploitable, no login, no user action

Software pages

WordPress vulnerabilities

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References

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