CVE-2024-31273: Missing Authorization vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin.This issue

Q: How do I fix CVE-2024-31273?

js help desk: upgrade to 2.8.4. Exact commands for each OS are on this page.

Q: Is CVE-2024-31273 being exploited?

CVE-2024-31273 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2024-31273 affect?

CVE-2024-31273 affects js help desk. Severity is medium (CVSS 5.3). Missing Authorization vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin.This issue affects JS Help Desk – Best Help Desk & Support Plugin: from n/a through 2.8.3.

Q: How urgent is CVE-2024-31273?

Priority 34/100. Remotely exploitable, no login, no user action

Routine

MEDIUM 5.3REMOTEUPGRADE

CVE-2024-31273 is a medium-severity flaw (CVSS 5.3) affecting js help desk. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Missing Authorization vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin.This issue affects JS Help Desk – Best Help Desk & Support Plugin: from n/a through 2.8.3.

Why this priority

Remotely exploitable, no login, no user action

A fixed release or distro patch exists.

Risk facts

CVSS score	5.3 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	0.5% (top 59%)
CISA exploited list	No
Weakness	CWE-862
Published	2024-06-09
Last modified	2026-06-17

Publisher (CNA): Patchstack · Vendor: wiselyhub

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2024-06-09 12:15 UTCPublished CVE record published
2026-06-17 07:28 UTCUpdated Record last modified

wiselyhub js help desk UPGRADE

Affected: < 2.8.4

Fixed in: 2.8.4

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy js-help-desk || rpm -q js-help-desk || js-help-desk --version

2. UPGRADE to 2.8.4 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade js-help-desk

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade js-help-desk

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2024-31273?

js help desk: upgrade to 2.8.4. Exact commands for each OS are on this page.

Is CVE-2024-31273 being exploited?

CVE-2024-31273 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2024-31273 affect?

CVE-2024-31273 affects js help desk. Severity is medium (CVSS 5.3). Missing Authorization vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin.This issue affects JS Help Desk – Best Help Desk & Support Plugin: from n/a through 2.8.3.

How urgent is CVE-2024-31273?

Priority 34/100. Remotely exploitable, no login, no user action

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References

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