CVE-2026-39384: FreeScout is a free help desk and shared inbox built with PHP's Laravel framework

Q: How do I fix CVE-2026-39384?

freescout: upgrade to 1.8.212. Exact commands for each OS are on this page.

Q: Is CVE-2026-39384 being exploited?

CVE-2026-39384 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

Q: What does CVE-2026-39384 affect?

CVE-2026-39384 affects freescout. Severity is high (CVSS 7.6). FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.

Q: How urgent is CVE-2026-39384?

Priority 35/100. High severity; Public exploit reference

Routine

HIGH 7.6UPGRADE

CVE-2026-39384 is a high-severity flaw (CVSS 7.6) affecting freescout. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.

Why this priority

High severity
Public exploit reference

A fixed release or distro patch exists.

Risk facts

CVSS score	7.6 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	None
EPSS exploit chance	0.2% (top 86%)
CISA exploited list	No
Weakness	CWE-639
Published	2026-04-07
Last modified	2026-06-17

Publisher (CNA): GitHub, Inc. · Vendor: freescout

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2026-04-07 17:16 UTCPublished CVE record published
2026-06-17 10:42 UTCUpdated Record last modified

freescout freescout UPGRADE

Affected: < 1.8.212

Fixed in: 1.8.212

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy freescout || rpm -q freescout || freescout --version

2. UPGRADE to 1.8.212 (Debian / Ubuntu)

sudo apt update && sudo apt install --only-upgrade freescout

2. UPGRADE (RHEL / Amazon Linux / Fedora)

sudo dnf upgrade freescout

Note

Distros often backport fixes without changing the version number. Confirm with the distro advisory or changelog.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2026-39384?

freescout: upgrade to 1.8.212. Exact commands for each OS are on this page.

Is CVE-2026-39384 being exploited?

CVE-2026-39384 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2026-39384 affect?

CVE-2026-39384 affects freescout. Severity is high (CVSS 7.6). FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.

How urgent is CVE-2026-39384?

Priority 35/100. High severity; Public exploit reference

Software pages

PHP vulnerabilities · Laravel vulnerabilities

Related CVEs

CVE-2026-40565 MEDIUM 6.1 UPGRADE FreeScout is a free self-hosted help desk and shared mailbox
CVE-2026-40498 CRITICAL 9.8 UPGRADE FreeScout is a free self-hosted help desk and shared mailbox
CVE-2026-40497 HIGH 8.1 UPGRADE FreeScout is a free self-hosted help desk and shared mailbox
CVE-2026-40496 CRITICAL 9.1 UPGRADE FreeScout is a free self-hosted help desk and shared mailbox
CVE-2026-35584 MEDIUM 6.5 UPGRADE FreeScout is a free help desk and shared inbox built with PHP's Laravel framework

References

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