CVE-2025-2493: Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd

This month

HIGH 7.5REMOTEMITIGATE

CVE-2025-2493 is a high-severity flaw (CVSS 7.5) affecting softdial contact center. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Why this priority

High severity
Remotely exploitable, no login, no user action

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	7.5 (High)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	0.5% (top 54%)
CISA exploited list	No
Weakness	CWE-22
Published	2025-03-18
Last modified	2026-06-17

Publisher (CNA): Spanish National Cybersecurity Institute, S.A. (INCIBE) · Vendor: sytel

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-03-18 12:15 UTCPublished CVE record published
2026-06-17 09:07 UTCUpdated Record last modified

sytel softdial contact center MITIGATE

Affected: all versions

Fixed in: no fixed release known

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy softdial-contact-center || rpm -q softdial-contact-center || softdial-contact-center --version

No fixed or unaffected release known

Apply the vendor mitigation from the advisory, disable the affected feature, or restrict network access.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2025-2493?

softdial contact center: mitigate or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2025-2493 being exploited?

CVE-2025-2493 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2025-2493 affect?

CVE-2025-2493 affects softdial contact center. Severity is high (CVSS 7.5). Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can

How urgent is CVE-2025-2493?

Priority 43/100. High severity; Remotely exploitable, no login, no user action

Software pages

PHP vulnerabilities

Related CVEs

CVE-2025-2495 MEDIUM 5.4 MITIGATE Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd
CVE-2025-2494 CRITICAL 9.8 MITIGATE Unrestricted file upload to Softdial Contact Center of Sytel Ltd

References

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