CVE-2025-2494: Unrestricted file upload to Softdial Contact Center of Sytel Ltd

This month

CRITICAL 9.8REMOTEMITIGATE

CVE-2025-2494 is a critical-severity flaw (CVSS 9.8) affecting softdial contact center. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Unrestricted file upload to Softdial Contact Center of Sytel Ltd. This vulnerability could allow an attacker to upload files to the server via the ‘/softdial/phpconsole/upload.php’ endpoint, which is protected by basic HTTP authentication. The files are uploaded to a directory exposed by the web application, which could result in code execution, giving the attacker full control over the server.

Why this priority

Critical severity
Remotely exploitable, no login, no user action

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	9.8 (Critical)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	0.6% (top 49%)
CISA exploited list	No
Weakness	CWE-434
Published	2025-03-18
Last modified	2026-06-17

Publisher (CNA): Spanish National Cybersecurity Institute, S.A. (INCIBE) · Vendor: sytel

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-03-18 12:15 UTCPublished CVE record published
2026-06-17 09:07 UTCUpdated Record last modified

sytel softdial contact center MITIGATE

Affected: all versions

Fixed in: no fixed release known

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy softdial-contact-center || rpm -q softdial-contact-center || softdial-contact-center --version

No fixed or unaffected release known

Apply the vendor mitigation from the advisory, disable the affected feature, or restrict network access.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2025-2494?

softdial contact center: mitigate or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2025-2494 being exploited?

CVE-2025-2494 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2025-2494 affect?

CVE-2025-2494 affects softdial contact center. Severity is critical (CVSS 9.8). Unrestricted file upload to Softdial Contact Center of Sytel Ltd. This vulnerability could allow an attacker to upload files to the server via the ‘/softdial/phpconsole/upload.php’ endpoint, which is protected by basic HTTP authentication.

How urgent is CVE-2025-2494?

Priority 52/100. Critical severity; Remotely exploitable, no login, no user action

Software pages

PHP vulnerabilities

Related CVEs

CVE-2025-2495 MEDIUM 5.4 MITIGATE Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd
CVE-2025-2493 HIGH 7.5 MITIGATE Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd

References

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