CVE-2025-2495: Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd

Routine

MEDIUM 5.4MITIGATE

CVE-2025-2495 is a medium-severity flaw (CVSS 5.4) affecting softdial contact center. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.

Why this priority

No elevated risk signals yet

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	5.4 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	Low
User interaction	Required
EPSS exploit chance	0.2% (top 86%)
CISA exploited list	No
Weakness	CWE-79
Published	2025-03-18
Last modified	2026-06-17

Publisher (CNA): Spanish National Cybersecurity Institute, S.A. (INCIBE) · Vendor: sytel

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2025-03-18 12:15 UTCPublished CVE record published
2026-06-17 09:07 UTCUpdated Record last modified

sytel softdial contact center MITIGATE

Affected: all versions

Fixed in: no fixed release known

Safe to downgrade to: no unaffected older release

1. Check installed version

apt-cache policy softdial-contact-center || rpm -q softdial-contact-center || softdial-contact-center --version

No fixed or unaffected release known

Apply the vendor mitigation from the advisory, disable the affected feature, or restrict network access.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2025-2495?

softdial contact center: mitigate or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2025-2495 being exploited?

CVE-2025-2495 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2025-2495 affect?

CVE-2025-2495 affects softdial contact center. Severity is medium (CVSS 5.4). Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected c

How urgent is CVE-2025-2495?

Priority 22/100. No elevated risk signals yet.

Software pages

PHP vulnerabilities

Related CVEs

CVE-2025-2494 CRITICAL 9.8 MITIGATE Unrestricted file upload to Softdial Contact Center of Sytel Ltd
CVE-2025-2493 HIGH 7.5 MITIGATE Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd

References

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