CVE-2016-9148: Cross-site scripting (XSS) vulnerability in CA Service Desk Manager (formerly CA Service Desk) 12.9 and 14.1 a

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MEDIUM 6.1DOWNGRADE

CVE-2016-9148 is a medium-severity flaw (CVSS 6.1) affecting service desk manager. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

Cross-site scripting (XSS) vulnerability in CA Service Desk Manager (formerly CA Service Desk) 12.9 and 14.1 allows remote attackers to inject arbitrary web script or HTML via the QBE.EQ.REF_NUM parameter.

Why this priority

No elevated risk signals yet

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	6.1 (Medium)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	Required
EPSS exploit chance	1.8% (top 21%)
CISA exploited list	No
Weakness	CWE-79
Published	2017-03-07
Last modified	2026-06-17

Publisher (CNA): MITRE · Vendor: ca

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2017-03-07 15:59 UTCPublished CVE record published
2026-06-17 00:55 UTCUpdated Record last modified

ca service desk manager DOWNGRADE

Affected: 12.9 · 14.1

Fixed in: no fixed release known

Safe to downgrade to: a release before 12.9

1. Check installed version

apt-cache policy service-desk-manager || rpm -q service-desk-manager || service-desk-manager --version

2. No fixed release: DOWNGRADE to a release before 12.9 (Debian / Ubuntu)

apt-cache madison service-desk-manager sudo apt install service-desk-manager=<VERSION_BEFORE_12.9> sudo apt-mark hold service-desk-manager

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list service-desk-manager sudo dnf downgrade service-desk-manager-<VERSION_BEFORE_12.9> sudo dnf versionlock add service-desk-manager

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2016-9148?

service desk manager: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2016-9148 being exploited?

CVE-2016-9148 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2016-9148 affect?

CVE-2016-9148 affects service desk manager. Severity is medium (CVSS 6.1). Cross-site scripting (XSS) vulnerability in CA Service Desk Manager (formerly CA Service Desk) 12.9 and 14.1 allows remote attackers to inject arbitrary web script or HTML via the QBE.EQ.REF_NUM parameter.

How urgent is CVE-2016-9148?

Priority 41/100. No elevated risk signals yet.

Related CVEs

CVE-2018-19635 CRITICAL 9.8 DOWNGRADE DOWNGRADE CA Service Desk Manager 14.1 and 17 contain a vulnerability that can allow a malicious actor to escalate privi
CVE-2018-19634 HIGH 7.5 DOWNGRADE DOWNGRADE CA Service Desk Manager 14.1 and 17 contain a vulnerability that can allow a malicious actor to access survey
CVE-2016-10086 HIGH 8.1 DOWNGRADE DOWNGRADE RESTful web services in CA Service Desk Manager 12.9 and CA Service Desk Management 14.1 might allow remote au
CVE-2013-2630 MEDIUM 4.3 DOWNGRADE Cross-site scripting (XSS) vulnerability in CA Service Desk Manager 12.5 through 12.7 allows remote attackers

References

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