CVE-2018-19635: CA Service Desk Manager 14.1 and 17 contain a vulnerability that can allow a malicious actor to escalate privi

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CRITICAL 9.8REMOTEDOWNGRADEDOWNGRADE

CVE-2018-19635 is a critical-severity flaw (CVSS 9.8) affecting service desk manager, service desk manager. Below: why it ranks where it does, which versions are affected, what to do, and the exact commands.

CA Service Desk Manager 14.1 and 17 contain a vulnerability that can allow a malicious actor to escalate privileges in the user interface.

Why this priority

Critical severity
Remotely exploitable, no login, no user action

No fix is published yet: follow the downgrade or mitigation steps.

Risk facts

CVSS score	9.8 (Critical)
Attack vector	Network (remote)
Attack complexity	Low
Privileges needed	None
User interaction	None
EPSS exploit chance	1.2% (top 32%)
CISA exploited list	No
Weakness	CWE-269
Published	2019-01-22
Last modified	2026-06-17

Publisher (CNA): CA Technologies - A Broadcom Company · Vendor: broadcom · ca

Last updated 2026-06-17 · Sources: CVE Program, NVD, CISA KEV, EPSS and vendor advisories · How we score

Am I affected?

Timeline

2019-01-22 15:29 UTCPublished CVE record published
2026-06-17 01:49 UTCUpdated Record last modified

broadcom service desk manager DOWNGRADE

Affected: 17.0

Fixed in: no fixed release known

Safe to downgrade to: a release before 17.0

1. Check installed version

apt-cache policy service-desk-manager || rpm -q service-desk-manager || service-desk-manager --version

2. No fixed release: DOWNGRADE to a release before 17.0 (Debian / Ubuntu)

apt-cache madison service-desk-manager sudo apt install service-desk-manager=<VERSION_BEFORE_17.0> sudo apt-mark hold service-desk-manager

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list service-desk-manager sudo dnf downgrade service-desk-manager-<VERSION_BEFORE_17.0> sudo dnf versionlock add service-desk-manager

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

ca service desk manager DOWNGRADE

Affected: 14.1

Fixed in: no fixed release known

Safe to downgrade to: a release before 14.1

1. Check installed version

apt-cache policy service-desk-manager || rpm -q service-desk-manager || service-desk-manager --version

2. No fixed release: DOWNGRADE to a release before 14.1 (Debian / Ubuntu)

apt-cache madison service-desk-manager sudo apt install service-desk-manager=<VERSION_BEFORE_14.1> sudo apt-mark hold service-desk-manager

2. No fixed release: DOWNGRADE (RHEL / Amazon Linux / Fedora)

dnf --showduplicates list service-desk-manager sudo dnf downgrade service-desk-manager-<VERSION_BEFORE_14.1> sudo dnf versionlock add service-desk-manager

Downgrade risk

Downgrading can break dependent software and may reopen older bugs. Read the distro advisory first and test on a non-production host.

After downgrade

Restart the service, and keep the package held until a fixed release ships.

Verify at the official source NVD · CVE Program · Report a problem with this page
Scores and fixes here are computed automatically from those and other public sources. Confirm with the vendor advisory before changing production systems.

Quick answers

How do I fix CVE-2018-19635?

service desk manager: downgrade or apply the listed mitigation; service desk manager: downgrade or apply the listed mitigation. Exact commands for each OS are on this page.

Is CVE-2018-19635 being exploited?

CVE-2018-19635 is not on the CISA Known Exploited Vulnerabilities list at the time of the last update. Check again, as this can change.

What does CVE-2018-19635 affect?

CVE-2018-19635 affects service desk manager, service desk manager. Severity is critical (CVSS 9.8). CA Service Desk Manager 14.1 and 17 contain a vulnerability that can allow a malicious actor to escalate privileges in the user interface.

How urgent is CVE-2018-19635?

Priority 56/100. Critical severity; Remotely exploitable, no login, no user action

Related CVEs

CVE-2018-19634 HIGH 7.5 DOWNGRADE DOWNGRADE CA Service Desk Manager 14.1 and 17 contain a vulnerability that can allow a malicious actor to access survey
CVE-2016-9148 MEDIUM 6.1 DOWNGRADE Cross-site scripting (XSS) vulnerability in CA Service Desk Manager (formerly CA Service Desk) 12.9 and 14.1 a
CVE-2016-10086 HIGH 8.1 DOWNGRADE DOWNGRADE RESTful web services in CA Service Desk Manager 12.9 and CA Service Desk Management 14.1 might allow remote au
CVE-2013-2630 MEDIUM 4.3 DOWNGRADE Cross-site scripting (XSS) vulnerability in CA Service Desk Manager 12.5 through 12.7 allows remote attackers

References

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